Privacy Policy

1. Introduction

KSG Contractors LLC ("KSG Contractors," "KSG," "we," "our," or "us") respects your privacy and is committed to explaining how personal information is collected, used, disclosed, and protected when you visit our website, submit an inquiry, request services, or communicate with our company.

This Privacy Policy applies to information collected through https://ksgcontractors.com and our related online forms, scheduling tools, and business communications.

2. Information We Collect

Depending on how you interact with KSG Contractors, we may collect:

• Contact information: Name, email address, telephone number, mailing address, and organization or company name.
• Project information: Property location, requested services, project descriptions, budgets, timelines, and other information provided when requesting estimates or services.
• Government contracting inquiries: Agency or organization name, procurement requirements, solicitation information, teaming inquiries, and related business information.
• Communication information: Messages, appointment requests, communication preferences, and records of correspondence.
• Technical information: Information such as IP address, browser type, device information, and website usage data, where collected by our website technologies.

Please do not submit sensitive personal information, financial account credentials, or confidential procurement documents through general website forms unless we have specifically authorized a secure method for receiving them.

3. How We Use Information

We use personal information as reasonably necessary to:

• Respond to inquiries and requests for information.
• Evaluate project requirements and prepare estimates.
• Schedule appointments and coordinate services.
• Communicate about projects, appointments, and service updates.
• Respond to government procurement and subcontracting inquiries.
• Maintain business records and manage customer relationships.
• Send promotional emails and marketing communications, subject to applicable law and your communication preferences.
• Send marketing text messages where the required consent has been obtained.
• Maintain website security, improve our services, and comply with applicable legal obligations.

4. Email and Text Communications

Service-Related Communications

KSG Contractors may communicate with customers and prospective customers regarding inquiries, estimates, appointments, project updates, and other service-related matters.

Where required by law, we obtain consent before sending automated or other regulated text messages.

Marketing Emails

We may send promotional emails concerning KSG Contractors' services, announcements, and business offerings, subject to applicable law.

Recipients may unsubscribe from promotional emails using the unsubscribe instructions provided in those messages or by contacting us.

Marketing Text Messages

Marketing text messages are sent only when the applicable consent requirements have been satisfied.

Consent to receive marketing text messages is optional and is not a condition of purchasing services or submitting an inquiry.

Message frequency may vary. Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for assistance.

Opting out of marketing communications does not necessarily prevent essential, legally permitted service-related communications.

5. How We Share Information

KSG Contractors may share personal information with trusted third-party service providers that support our business operations. These services may include website hosting, customer relationship management, business communications, scheduling, project estimating, payment processing, document management, and other administrative or operational functions.

These providers may access or process personal information only as reasonably necessary to perform services on our behalf, subject to applicable contractual obligations and legal requirements.

We may also disclose information when required by law, to protect our legal rights, or as reasonably necessary in connection with authorized business transactions.

We do not sell personal information to third parties for their independent marketing purposes.

Mobile Messaging Information: Mobile opt-in information and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be provided to service providers supporting the delivery of our messaging services.

6. Website Technologies

Our website may use cookies or similar technologies to support website functionality, understand visitor interactions, maintain security, and improve the user experience.

These technologies may be provided by third-party service providers that support our website and business operations.

Visitors may be able to manage certain cookies through their browser settings. Disabling certain cookies may affect website functionality.

7. Information Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle.

However, no internet transmission or electronic storage method can be guaranteed completely secure.

8. Information Retention

We retain personal information for as long as reasonably necessary for legitimate business purposes, including responding to inquiries, providing services, maintaining appropriate records, resolving disputes, and complying with legal obligations.

Retention periods may vary according to the type of information and applicable requirements.

9. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and legitimate recordkeeping obligations.

You may also request changes to your communication preferences or withdraw marketing consent.

We will review requests and respond as required by applicable law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use external service providers for forms, scheduling, communications, and related functions.

Third-party services may maintain their own privacy practices. We encourage visitors to review applicable third-party privacy notices.

11. Children's Privacy

Our website and services are intended for adults seeking construction, renovation, property improvement, or government contracting services.

We do not knowingly solicit personal information directly from children under 13 through our website.

If we learn that personal information was collected from a child under 13 without appropriate authorization, we will take steps required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices, technologies, or legal obligations.

The effective date displayed at the beginning of the policy will indicate when the current version became effective.

13. Contact Information

For privacy questions, communication preferences, or requests concerning your personal information, contact: